Support daily operations and provide memorable guest experiences whilst building a well-rounded hospitality career.
29th April, 2025
About us:
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
YHA Blue Mountains, nestled in the central area of Katoomba, is a 240-bed facility catering to both domestic and international travelers, as well as sizable groups. This historic site boasts extensive communal amenities, a co-working area, ample space for groups and events, and a diverse range of private and shared rooms. Guests can enjoy a daily breakfast service, with the option of catering for groups and those attending meetings. A dedicated team of 12 staff members strives to create unforgettable experiences for guests, and we are thrilled to announce the recruitment of a new Reception/Housekeeping member to join this team.
About the role:
We are on the search for a proactive and passionate hospitality all-rounder to join our dynamic team. The Guest Services All Rounder is a versatile role that allows you to gain exposure to all operational aspects of our properties. This is a part-time position, minimum 15 hours per week.
This role involves working across Reception, Housekeeping, Guest Activities, and Food & Beverage. With development opportunities locally and across Australia, this position is ideal for someone looking to build a foundation for a career in general management or property management.
Responsibilities include:
* Reception: Welcoming guests and ensuring a seamless check-in process, with accurate recording of accounts and documentation.
* Guest Activities: Creating, promoting, and planning guest activities and social events to keep guests engaged and entertained.
* Housekeeping: Maintaining the property and guest rooms to high standards, including laundry, maintenance, and safety issues management.
* Food & Beverage: Ensuring food hygiene and compliance, preparing and serving food and beverages, including coffee making/barista duties.
* Health & Safety: Adhering to all YHA policies and procedures to ensure safety for yourself and others.
About you:
* Exceptional interpersonal and communication skills, with a passion for providing engaging guest service.
* Experience in customer service, duty management, reception, hospitality, or F&B within accommodation or similar environments.
* Good attention to detail and organizational skills.
* Proficiency in Microsoft Office.
* Flexibility to work a rotating roster, including nights, weekends, and public holidays.
* RSA certification is essential; First Aid certification is desirable.
* Knowledge of the local area and tourism industry is a plus.
What's in it for you:
* Professional development opportunities.
* Health and wellbeing support, including an Employee Assistance Program.
* A supportive, collaborative work environment.
* Opportunities to travel to other YHA properties for training and events.
* Team building activities, including trips to the Snowy Mountains and other locations.
* Access to benefits and discounts through YHA's national network.
Our Culture:
At YHA, we treat everyone with dignity and respect. We are committed to creating a diverse and inclusive workplace. Our initiatives include:
* Gender Balance — promoting equal opportunities for all genders.
* Indigenous Engagement — providing opportunities for Aboriginal and Torres Strait Islander peoples and communities.
* Accessibility — improving physical and digital accessibility of our properties and platforms.
* Flexible Working — supporting work-life balance.
* Pride — fostering an inclusive environment for LGBTQIA+ individuals.
If you are ready to take on this versatile role and are passionate about delivering exceptional guest experiences, please submit your resume and cover letter explaining your relevant experience and why you are the ideal candidate.
A National Criminal History Check is mandatory in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.
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