Overview
We are seeking a talented individual to join our Echelon team at JLT (a Marsh company). This role will be based in the Adelaide - Frome office. This is a hybrid role requiring at least three days a week in the office.
About Echelon / JLT
Echelon Australia Pty Ltd (Echelon) is a subsidiary of Jardine Lloyd Thompson Australia Pty Ltd (JLT). Echelon and JLT provide a wide range of insurance services, including risk and claims management, to commercial, industrial and Local Government clients across Australia. JLT has been providing services to Local Governments for over 30 years and is part of Marsh & McLennan Companies.
Role: Claims Administrator
As a Claims Administrator, you will provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, utilizing external providers (Legal representatives).
What you need to have:
Responsibilities
- Manage and administer new claims, including liaising with Customers and Other Parties.
- Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
- Assist, as required, Divisional Manager with the preparation, monitoring and analysis of claims data.
- Identify and pursue all opportunities of recovery.
- Monitor outstanding claims via JRS diary system to ensure prompt settlement, in line with internal procedures and policies, which meet Quality Assurance standards.
- Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services.
- Provide claims support and information and operate in a team environment.
Qualifications / Requirements
- Interpersonal skills.
- Ability to work well within a team.
- Ability to work unsupervised.
- An understanding of covers and policy wordings.
- Capacity to recognise trends and anomalies of claims data.
Why join our team
- Professional development opportunities, interesting work and supportive leaders.
- Inclusive culture with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Opportunities and rewards to enhance well-being.
Applications : Applicants must have the right to work in Australia. Successful applicants may be required to complete a Criminal & Bankruptcy check prior to commencement.
About Marsh
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com.
Marsh McLennan is committed to a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, gender, parental status, nationality, religion and beliefs, and other protected characteristics.
Work model
Marsh McLennan is committed to hybrid work. All colleagues are expected to be in their local office or on-site with clients at least three days per week. Office-based teams will identify an anchor day each week.
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