Job Summary
Ravenswood Medical Practice has a vacancy for a part-time Receptionist. Working hours are 8.45 am to 6.30 pm Monday and Thursday. We are looking for an enthusiastic Receptionist to join our busy, friendly GP Practice. We are looking for a reliable, hardworking and flexible person to join our team of receptionists.
Responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with
- Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
- To liaise with hospitals in the booking of transport
- To undertake chaperone duties for patients when requested by clinical staff
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
About Us
You will be joining our large Medical Practice team consisting of 9 GPs, 5 paramedics, Nursing team of 11, Admin team of 12 and Reception team of 12 serving a population of approximately 15,000 patients. We are a friendly and forward-thinking PMS practice with patient care at the heart of what we do.
We offer -
- Competitive salary
- Membership to NHS Pension Scheme
- Excellent personal and professional support with training as appropriate
Details
- Date posted: 12 September 2025
- Pay scheme: Other
- Salary: £12.35 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A
- Job locations: 24 Hening Avenue, Ipswich, IP3 9QJ
Job Description
Job responsibilities
Job Responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments according to protocol
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Ensure patient-related tasks are completed in a timely and effective manner, e.g. pathlinks admin
- Follow procedures for the recording and handling of home visits (house calls), ensuring careful recording of all relevant details
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually
- When directed, prepare prescriptions for dosette boxes, liaise with pharmacies as appropriate
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
- Enter patient information on to the computer as required, and obtain missing data as required
- Ensure that essential patient data is correct and up-to-date, e.g. contact details
- To liaise with hospitals in the booking of transport according to given timescales, completing appropriate documentation and following agreed procedures. To action requests for ambulance bookings are made accurately
- To undertake chaperone duties for patients when requested by clinical staff
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure the reception desk and waiting areas are kept clean and tidy
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Desirable
- Experience within a Medical Practice/Setting
Experience
Essential
- Experience of working within a Medical Setting is desirable, however full training will be provided
Desirable
- Experience of working within a Medical Setting is desirable, however full training will be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
- Employer name: Ravenswood Medical Practice
- Address: 24 Hening Avenue, Ipswich, IP3 9QJ
- Employer's website:
#J-18808-Ljbffr
📌 Receptionist/Care Navigator
🏢 NHS
📍 City of Ipswich