As we mark over 50 years of success our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth and foster a workplace where every employee feels valued. Together we play a pivotal role in shaping the future of healthcare in Australia.
We are seeking a Rostering Officer to join our team for a fixed term part-time role based in Armidale, Coffs Harbour or Tamworth. Reporting to the National Rostering Manager you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients.
Responsibilities
* Manage the roster according to the Annual Workforce Plan
* Answer phone calls and assist with client and stakeholder enquiries
* Schedule support staff and ensure all shifts are filled in a timely manner
* Understand client needs to match appropriate skilled staff to clients and deliver services in line with their care plan
* Identify gaps in the roster to ensure there is a pool of support workers credentialed and ready for shifts
* Supervise support workers on a regular basis
* Engage and communicate effectively within all divisions of Home Care
* Report incidents immediately in line with the Home Care Incident reporting policies
* Perform ad hoc duties and projects assigned by your manager
Qualifications
* Ability to answer phone/email enquiries in a fast-paced environment
* Experience in rostering within the healthcare sector (desirable)
* Driven, passionate and dedicated to scheduling effective services for clients and staff
* Ability to calmly perform in high pressure situations
* Excellent communication and customer service skills
* Current or willing to obtain National Police check
About HCA
Healthcare Australia (HCA) is Australias largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate allied and Crisis Response Management sectors in all States of Australia.
We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued.
Apply
Please apply with your current CV and cover Letter.
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
To learn more about HCA :
Remote Work: No
Employment Type: Full-time
Key Skills: Senior Care, Developmental Disabilities Experience, Behavior Management, Computer Skills, Caregiving, Home Care, Copywriting, Child Protective Services, Medication Administration, Social Work, Writing Skills, Addiction Counseling
Experience: years
Vacancy: 1
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