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About Us
Metso prioritizes its inclusive culture and global network of colleagues. With us, you will embark on a personal growth journey and realize your potential.
Job Opportunity
We are seeking a Field Service Supervisor – Mackay to join our Services team. This role involves execution and supervision of the Field Service team at customer sites, focusing on safety, customer service, and customer satisfaction.
Key Responsibilities
* Supervise hands-on, mechanical service work at customer sites
* Installation and commissioning of systems, machinery, and associated spare parts and wear material components
* Provide technical field service site support
* Promote products and services to customers
* Promote sales of OEM spare parts and wear material components
* Support field service technicians and carry out hands-on mechanical service work within the customer site or repair facilities if required
* Support Technical Support Teams on complex issues
* Ensure timely submission of site reports, time sheets, and travel expense reports
* Support quotation work by providing scope of work, initial planning, and pricing information
* Support warranty process and Root Cause Analysis (RCA) where applicable
* Assist with allocation of work to team members
* Promote proactive safety culture and ensure compliance with Metso & customer HSE requirements
Requirements
* Minimum 5 years experience in industrial equipment, technical support, and service
* Relevant Trade certificate
* At least 2 years of supervisory experience
* Experience in troubleshooting technical-field-related problems
* Ability to lead and supervise customer/user personnel under various working conditions and hours
* Ability to interact on a technical level with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups
* Ability to maintain a steady attitude under pressure
* Ability to read hydraulic schematics
* Ability to solve problems and situations
* Must pass medical and drug tests and be physically fit
* Ability to travel within short notice
* Ability to work away from home for extended periods, including weekends as required
What We Offer
* A safe work environment prioritizing physical and mental health
* Competitive salary with annual incentive program
* Additional annual leave for permanent and maximum term employees
* Flexibility in work lifestyle—balance of remote and office work
* Gender-neutral paid parental leave of 18 weeks
* Paid Volunteer Leave to give back to the community
* Social events and family-focused activities
* Comprehensive medical benefits including discounted private health insurance
* Salary Continuance insurance
* Career development and education support