Operations Manager & Client Concierge
Buyer's Agency | Property Partners (KHI Group)
Kingscliff, NSW | Full-time | Hybrid
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About Property Partners
Property Partners is the residential buyer's agency within the KHI Group — a multi-disciplinary professional advisory network supporting over 20,000 clients nationally across accounting, tax, lending, legal and financial services.
Our purpose is clear:
to help clients build long-term wealth through strategic property acquisition, delivered with trust, clarity, and professionalism.
As our buyer's agency scales, we're looking for an Operations Manager & Client Concierge to own the operational engine and client experience across our residential engagements.
Learn more: www.myproperty.partners
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The Role
This is not a sales role and not a junior admin position.
This role exists to run the operations and client delivery engine of our buyer's agency once a client engages Property Partners.
You will own the end-to-end client experience — from onboarding, through transaction coordination, to settlement and post-settlement care — ensuring every engagement is delivered cleanly, compliantly, and professionally.
You'll work closely with Buyer Agents and external stakeholders (selling agents, solicitors, brokers, accountants), acting as the operational backbone of our buyer's agency model.
This role suits someone who values ownership, structure, follow-through, and excellence.
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What You'll Be Doing
Client Ownership & Onboarding
* Own client onboarding once engagements are signed
* Act as the primary point of contact throughout the engagement
* Clearly guide clients through each stage of the Property Partners process
Operations, Documentation & Compliance
* Coordinate buyer's agency documentation, authorities, and disclosures
* Maintain accurate, complete, and audit-ready CRM and file records
* Ensure workflows meet internal and regulatory standards
Transaction & Settlement Coordination
* Coordinate residential transactions from accepted offer through to settlement
* Liaise confidently with selling agents, solicitors, brokers, and clients
* Track milestones, follow up outstanding items, and keep deals moving
Workflow & POD Support
* Remove administrative friction so Buyer Agents can focus on strategy
* Maintain visibility of active engagements and deal stages
* Support internal reporting and workflow clarity
Client Experience & Improvement
* Ensure clients feel informed, supported, and confident at every stage
* Coordinate post-settlement communication and feedback
* Identify opportunities to improve systems, processes, and client experience
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About You
You are:
* Highly organised with exceptional attention to detail
* Calm, professional, and confident in client-facing communication
* Naturally process-driven and reliable
* Comfortable managing multiple stakeholders and deadlines
* Someone who takes ownership and finishes what they start
Experience in real estate, conveyancing, buyer's agency, legal, finance, or professional services is highly regarded — but mindset, capability, and cultural alignment matter most.
This role is not suited to:
* Entry-level administrators
* Candidates seeking a purely lifestyle or fully remote role
* People who prefer task execution without accountability
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Why Join Property Partners?
* Be part of a fast-growing, high-trust residential buyer's agency
* Work within the strength and stability of the KHI Group ecosystem
* Play a critical role in a business built to scale nationally
* Clear pathway into senior operations or leadership roles over time
* Professional, supportive team based in Kingscliff, NSW
Hybrid working arrangement:
Following a structured onboarding period, this role operates on a 3 days in-office (Kingscliff) / 2 days work-from-home model, aligned to client and team needs.
For the right long-term candidate, future incentive or equity participation may be available as the business scales.