Join to apply for the Customer Service Representative role at Visy3 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at VisyVisy is powering the circular economy, closing the loop between packaging, recycling and remanufacturing. We believe materials are not truly recycled until they’re made into something new—and it all starts with Visy Recycling. As Australia’s largest recycler, our extensive network of recycling operations is integrated with our manufacturing sites. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging.About the RoleBased in Tullamarine, the Customer Service Representative is a vital part of the Service Delivery Team, supporting Visy Recycling customers and stakeholders nationally. As the first point of contact for customer enquiries, you will play a crucial role in supporting our valued customers. The successful candidates will be proactive, a people person, & enjoy working in a fast-paced environment.What You Will Do:Delivering an exceptional customer experience during every interactionDealing directly with Customer via email and inbound callsAnswering and directing all incoming calls and handling enquiriesActioning and resolving service requests, investigating escalations and service failuresDay-to-day administrative tasks, including maintaining the accuracy of the databaseMake outbound calls to customers regarding updates to investigations and resolutionsBuilding and maintaining strong internal and external stakeholder relationshipsGeneral admin duties needed to assist the smooth running of the service teamData entry - processing and updating client’s informationWhat You Will Bring:A customer-focused mindset with excellent communication skillsThe ability to handle escalated requests with confidence and professionalismStrong organizational skills to manage and maintain customer accountsA proactive approach to problem-solving and delivering resultsExcellent telephone manner and ability to build rapportWhat you’ll love when you join us:Sustainability: Contribute to sustainability initiatives that make a difference.Supportive Environment: Be part of a team that values safety, respect, and collaboration.Career Growth: Opportunities for further training and career advancement within the companyWork life balance: Enjoy great hours | 8:00am-4:00pm or 9:00am-5:00pmReady to make a difference? Apply now and be a key player in shaping our future!You will be required to meet Visy’s employment criteria which will include a criminal history checkVisy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Visy by 2xSign in to set job alerts for “Customer Service Representative” roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 hours agoDocklands, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$40.00-A$43.00 1 week agoAlbert Park, Victoria, Australia 2 months agoCustomer Call Centre Operator - Work from home after training!Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoCustomer Service Manager - Behind the MeterMelbourne, Victoria, Australia 7 hours agoPort Melbourne, Victoria, Australia 1 month agoCustomer Support Specialist - 12 Months Fixed Term ContractMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSpringvale, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoNorth Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoCustomer Experience Coordinator - TraineeshipWilliamstown, Victoria, Australia 5 days agoCremorne, Victoria, Australia 3 weeks agoCustomer Service Specialist - Monday to Friday only!Melbourne, Victoria, Australia 6 days agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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