**Senior IT Support Professional Role Summary:**
">
We are seeking a talented and experienced Senior Support Engineer to play a pivotal role in our IT Support Team. As a key member of our team, you will be the go-to expert for addressing technical issues raised by both internal teams and external customers.
">
Key Responsibilities:
">
">
* Offer comprehensive support services in cloud computing, data visualization, business intelligence, and advanced analytics to valued customers.
">
* Provide internal IT support to ensure seamless operations.
">
* Diagnose technical issues, offer effective solutions, and guide customers through implementation for issue resolution.
">
* Uphold the highest standards of support delivery to meet day-to-day needs with excellence.
">
">
Requirements and Skills:
">
">
* Proficiency in Microsoft Environments (e.g., Azure, Fabric, Dynamics 365, Purview) and Analytics Environments (e.g., Tableau, Alteryx, Power BI).
">
* Prior experience supporting external customers and Analytics environments.
">
* Ability to collaborate effectively with external vendors and manage a broad spectrum of technologies in on-premise and cloud setups.
">
* Strong communication skills to articulate complex technical concepts to non-technical stakeholders.
">
* Dedication to providing friendly and timely support to customers, ensuring exceptional service quality at all times.
">
">
Eligibility and Location:
">
Applicants must have the right to work and live in Australia.