This position is responsible for assisting the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts as well as strict security procedures to ensure guest confidentiality and safety. Ensure the highest level of customer service is offered and maintained at all times to all guests and customers.
The Night Auditor is responsible for assisting the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts as well as strict security procedures to ensure guest confidentiality and safety.
You will:
* Provide prompt, professional service to all guests, including handling calls, mail, messages, and valet requests.
* Maintain accurate guest records, including Guest History updates and registration details.
* Action diary events, flags, specials, and distribute relevant reports and handovers.
* Liaise with Housekeeping for room status updates and manage lost property communication.
* Complete daily worksheets, Express Check-out envelopes, and follow Night Audit tasks as required.
* Ensure accurate account postings, cashiering balances, and proper handling of cash, credit, and paperwork.
* Maintain security procedures, including safety deposit boxes and access protocols.
* Process wake-up calls and respond to complaints promptly and efficiently.
* Attend training sessions and stay informed on hotel procedures and policies.
ABOUT YOU
As Night Auditor, you will have:
* Previous experience in a luxury or lifestyle hotel environment (preferred but not required).
* Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
* Ability to multitask and work under pressure in a fast-paced environment.
* Proficiency in Opera Cloud is a plus.
* Experience with Ariel is a plus.
* High attention to detail and strong organisational skills.
* Ability to work flexible shifts, including evenings, weekends, and holidays.
* A passion for hospitality and a dedication to Mondrian's bold and creative approach to luxury service.