Job Title: Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, and web chat.
About the Role:
* You will be responsible for resolving customer issues in a timely and professional manner, ensuring that all customers receive a positive experience.
* You will work closely with our internal teams to resolve complex customer issues and provide innovative solutions.
* You will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.
* You will be part of a high-performing team that is passionate about delivering excellent customer service.
Key Responsibilities:
* Provide exceptional customer service via phone, email, and web chat.
* Resolve customer issues in a timely and professional manner.
* Work closely with internal teams to resolve complex customer issues.
* Develop and maintain knowledge of our products and services.
* Identify opportunities to improve customer satisfaction and loyalty.
Requirements:
* 1+ years' experience in a similar corporate, call centre environment.
* Strong technical proficiency and ability to multitask.
* Experience in real estate roles like leasing consultant or property manager.
* Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy.
* Experience resolving customer problems in a timely manner through strong analysis and decision making.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
* The opportunity to make a real difference in the lives of our customers.