Job Summary
As a Customer Service Specialist, you will be responsible for delivering exceptional customer experiences through various communication channels. You will be the primary point of contact for customers and will provide timely and accurate information to resolve their inquiries.
Key Responsibilities:
* Deliver government services via phone, email, chat, or in-person interactions with customers.
* Maintain comprehensive knowledge of procedures, processes, and required services to perform service interactions.
* Navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
* Assess customer needs and provide appropriate information and direction to the appropriate service channel.
* Collaborate as an effective team member to achieve key performance targets and improve service delivery processes.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment with multiple priorities and deadlines.
* Demonstrated ability to work collaboratively as part of a team.
* Strong problem-solving skills and ability to think critically.
Working Relationships:
* This position reports to the Senior Advisor.