Personal Banking Consultant – HSBC
HSBC Chatswood, New South Wales, Australia
Overview
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits including market‑leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million international customers, from retail customers to ultra high net worth individuals and their families. We help our customers take care of their day‑to‑day finances and to manage, protect and grow their wealth through borderless banking and world‑class wealth management powered by mobile‑first capabilities and exceptional people.
We are on the look out for Personal Banking Consultants to join our branches in Sydney to help deliver value to our customers and thrive in a collaborative team environment. This is an entry level banking role that will allow you to expand on your customer service experience and build your banking career with a global leader.
Responsibilities
* Provide a seamless end to end customer experience by advising them on appropriate products and services
* Be the brand ambassador for HSBC in our branch as you liaise directly with customers
* Introduce, promote and assist customers with digital banking solutions to meet customer needs
* Contribute to fulfil customer's needs by providing personal banking products and services with a customer centric approach
* Manage customer feedback and enquiries effectively
* Participate in ongoing training and development plans
Requirements
* A proven track record in customer excellence gained in banking, sales, hospitality or retail
* The desire to develop your financial expertise and grow your career
* Ability to understand and provide solutions to meet individual customer needs
* A passion for delivering first‑class customer service and make a difference
* A proven ability to multitask and strong attention to detail
* The Higher School Certificate or equivalent certification
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia -
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