Job Description
We are seeking a highly skilled .Net Support Engineer to join our team. As part of this role, you will be responsible for supporting web applications and some cloud infrastructure for clients across Australia.
* Resolve client requests promptly based on delivery timelines.
* Monitor requests via email, ITSM tickets, and phone calls.
* Investigate incidents to prevent recurrence.
You will also support Service Delivery Managers in creating operational reports and escalate operational issues to appropriate personnel.
Your Key Responsibilities
* Support web applications and some cloud infrastructure for clients across Australia.
* Prepare for client meetings by reviewing tickets and issues.
* Participate in incident management and be available for on-call duties.
* Maintain technical documentation of client platforms.
Skills and Qualifications
* Understanding of C# and the .NET ecosystem (.NET Framework / .NET Core).
* Experience with ASP.NET MVC / Web API.
* Basic front-end skills: HTML, CSS, JavaScript.
* Proficiency in SQL Server queries and database structures.
* Experience with CMS platforms like Sitecore, Kentico, Sitefinity, Umbraco.
* Experience with Git, GitHub, or Azure DevOps.
* Knowledge of ITIL or DevOps practices.
What We Offer
* Career development: Opportunities to develop future-focused skills and gain world-class experiences.
* Flexible work arrangements: Policies that support work-life balance.
* Benefits: Wellness incentives, flex leave, gender-neutral parental leave, and more.