* Lead first line controls in a large-scale consumer environment
* Broad operational experience, audit readiness, and incident outcomes
* Sydney | Hybrid working
The opportunity: This is a critical senior leadership role within a large, complex consumer-facing organisation undergoing significant change. The focus is practical and operational: strengthening the first line control environment, improving consistency across processes, and ensuring the business is resilient, compliant, and audit-ready.
You will sit close to the business, partnering with senior leaders to uplift how controls actually operate day to day. This is not a policy or advisory role. It is about ownership, execution, and outcomes.
What you’ll be responsible for
* Owning the Consumer controls and compliance agenda as a first line leader
* Uplifting control design, documentation, evidence, and effectiveness across key consumer processes
* Maintaining clear oversight of operational risk exposures, registers, and audit readiness
* Leading incident investigation, root cause analysis, and delivery of balanced corrective actions
* Driving accountability with senior leaders and embedding consistent control behaviours
* Delivering concise, decision-ready reporting to senior leadership and governance forums
* Building and leading a high-performing controls and compliance team
What you’ll bring
* Proven experience leading controls, governance, or compliance in a large, complex organisation
* Strong background in first line controls, operational risk, or business governance
* Demonstrated success uplifting control environments and reducing control failures
* Hands-on experience managing incidents, remediation, and audit interactions
* Credibility and confidence engaging with senior executives and governance forums
* A practical mindset focused on improving how the business actually operates
* Strong people leadership and the ability to lift team capability and performance
Why this role
* High visibility, enterprise-critical role with real impact
* Opportunity to shape and strengthen controls across a major consumer operation
* Work closely with senior leaders during a period of transformation
* Hybrid working model based in Sydney
* Competitive executive remuneration and benefits
Enquiries to 0439074***
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Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.