About the Role
1. Do you have a passion for customer service and want to work with a driven, supportive and fun team?
2. Full time opportunity at our Coorparoo branch
At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Coorparoo team and offer the right candidate an exciting career in banking.
If you’re ready to jump in with both feet, then we want to hear from you!
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.
Day to day your key responsibilities will consist of:
3. Teller duties including general enquiries, account opening/closing, deposits, withdrawalsFloor walking and initiating quality conversations with customersBooking interviewsInbound and outbound calling to maintain and build customer relationshipsDaily maintenance of the ATMCash management - ATM Services, TravelexStationery ordersStrong focus on compliance
About you
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:
4. Previous customer service experience, preferably from the banking industry
5. Contributor to a collaborative team environment
6. Willingness to go above and beyond for your customers and colleagues
7. Driven to take a personalised approach with every customer interaction
8. "Can do" approach to all aspects of your role
9. Ability to learn and confidently use a number of technical financial systems
This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.
About Us
With its origins dating back to BOQ is a regional bank with national presence. We are a true alternative to the major banks
Our Perks
10. BUPA Corporate Plan
11. Discounted financial products
12. Employee Assistance Program (EAP)