Key Role in Our Dental Lab Team
We are currently searching for an experienced Dental Lab Admin Assistant to join our team on a Full Time basis. The successful candidate will provide essential administrative and clerical support, ensuring the smooth operation of our dental laboratory.
Responsibilities:
1. Customer Service:
* Respond to phone calls and emails from clients (dentists, dental offices, patients).
* Address client inquiries, concerns, and requests in a professional manner.
2. Order Management:
* Process and track incoming dental orders, verifying all necessary information is complete.
* Maintain accurate records of orders, deliveries, and materials used.
* Follow up with clients regarding incomplete or incorrect orders.
3. Documentation & Reporting:
* Maintain detailed patient records, including order specifications, timelines, and progress reports.
* Ensure that all documents comply with health and safety regulations and industry standards.
* Assist in generating invoices and billing reports for accounting purposes.
4. General Office Support:
* Perform general clerical duties such as filing, data entry, and faxing.
* Ensure the office space remains organised and efficient.
What We Offer:
* Competitive hourly rate
* Varied role
* Opportunity to make a difference
* Employee Assistance Program
* Exclusive discounts and cashback offers on the Swag App
* Certified Great Place to Work
Requirements:
* Strong organisational and multitasking abilities.
* Excellent communication skills, both written and verbal.
* Basic knowledge of dental terminology and procedures is a plus.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook).
* Experience with dental lab management software is a plus.
* High attention to detail and accuracy.
* Ability to maintain confidentiality and handle sensitive information.
* Previous administrative experience in a medical or dental setting preferred.