Additional Information
Job Number
26057834
Job Category
Rooms & Guest Services Operations
Location
The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia, 7000 VIEW ON MAP
Schedule
Full Time
Located Remotely? N
Position Type
Non-Management
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.
The Opportunity
Supporting all areas of Front Office, the Night Auditor welcomes guests with warmth and elegance, manages enquiries with professionalism, and coordinates every detail to ensure a seamless guest experience. Responsibilities include overseeing guest arrivals and departures, managing check-ins and check-outs, room allocations and adjustments, processing secure payments, managing room keys, and responding to guest requests and reservations with efficiency and care.
A natural ability to engage with guests, combined with strong attention to detail and calm professionalism, is essential to success in this role - delivering an exceptional and consistent luxury experience through every interaction.
Key Accountabilities
* Verify figures, postings, and financial documents for accuracy and compliance
* Record, store, access, and analyse financial information using hotel operating systems
* Audit and reconcile all revenue postings and cashier transactions
* Prepare, maintain, and distribute statistical, financial, accounting, auditing, and payroll reports
* Ensure all cash handling procedures are followed in line with hotel policy and security standards
* Organise and maintain files and records in accordance with confidentiality and document retention procedures
* Respond promptly and professionally to guest enquiries, requests, and concerns, liaising with the appropriate department where required
* Process room service orders, manage POS transactions, process payments, and complete end-of-shift cashiering reports
* Confidently promote and upsell hotel venues, services, and experiences
* Demonstrate a genuine passion for hospitality and luxury guest service
* Continuously learn, develop, and evolve within the role and broader hotel operations
Profile
* Minimum 2+ years’ experience in a customer service role as a Front Desk / Service Experience role or similar
* Must be available overnights starting at 11pm – 7am
* Exceptional interpersonal and communication skills, with a natural ability to engage with guests
* Strong attention to detail, thorough follow-up, and proven problem-solving abilities
* Excellent time management and organisational skills
* Ability to emotionally connect with guests and consistently deliver elevated levels of service
* Experience in conflict resolution with a calm, solution-focused approach
* Flexibility to work on a 24-hour rotating roster, including weekends and public holidays
* Experience with the OPERA Property Management System is highly regarded
* Must have full working rights in Australia
Rewards For Work, Benefits For Your Lifestyle
* Join a supportive, progressive, and highly experienced team
* Be part of something truly unique within The Tasman experience
* Access generous benefits and discounts for yourself, family, and friends across over 9000+ Marriott properties worldwide
* Extensive career development, learning, and growth opportunities
* Wellbeing programs and initiatives designed to support you personally and professionally
* Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.