Business Analyst - Claims (Insurance) at Suncorp Group
Flexible location: Brisbane, Sydney or Melbourne. Work on impactful consumer insurance transformation initiatives with a focus on claims. Hybrid working model, supportive and collaborative culture.
About The Role
We’re looking for a Business Analyst with deep experience in the insurance industry—particularly in claims—to support delivery across enterprise platforms. You’ll work with claims and business teams to gather requirements, map processes, and deliver solutions that improve customer and operational outcomes.
What You’ll Do
- Collaborate with stakeholders to gather and document business requirements for consumer insurance related initiatives with a focus on claims processes
- Analyse current and future state claims processes, identifying opportunities for simplification and automation
- Create user stories and business documentation to support agile delivery across multiple platforms
- Facilitate workshops and engage with cross-functional teams to ensure clarity and alignment
- Act as a liaison between business teams and claims stakeholders, ensuring shared understanding of delivery goals
- Participate in agile rhythms including stand‑ups, planning sessions, and showcases
What You’ll Bring
- Proven experience in the insurance industry, with a strong focus on claims (Claims Centre/Guidewire Knowledge preferred)
- Business analysis capabilities including requirements gathering, process documentation, and business process mapping
- Ability to work across multiple platforms and with engineering teams to deliver integrated solutions
- Proficiency in tools such as JIRA and Confluence, and familiarity with Agile, Lean and waterfall methodologies
- Strong communication and stakeholder engagement skills, with the ability to simplify complex concepts
- Knowledge of frameworks such as BABOK, Lean Six Sigma, and Agile practices
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance‑based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
About Suncorp
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering adaptable work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact melissa.turkington@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Job Details
- Seniority level: Not Applicable
- Employment type: Full‑time
- Job function: Research, Analyst, and Information Technology
- Industries: Financial Services and Insurance
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