Company Description
JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.
JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector.
Benefits
We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.
Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
Growth mindset culture with a focus on individual skills and career development
Continuous training opportunities with leading vendors – e.g. Lenovo, Cisco, Apple, HP, Microsoft.
Job Description
The purpose of the ICT Support Technician/Specialist Technician position is to be responsible for administration and maintenance of school network and ICT environments. In addition, identifying, escalating and managing issues through to resolution.
Fulltime, Part Time and Casual positions available
Work onsite in Victorian school environment as a technical specialist
Work autonomously with a strong mentoring program
Set hours Mon-Fri, no on-call, no weekend work
Responsibilities
Server and Network administration
Demonstrated networking knowledge, including but not limited to: VLAN, DNS, DHCP, and TCP/IP services
Experience in virtualisation technologies such as VMware, Hyper-V and/or Citrix
Hands on configuration and troubleshooting of hardware like servers, firewalls, switches and wireless infrastructure is an advantage
Interpersonal skills & ability to explain technical concepts to stakeholders at all levels
General computer hardware and software support
Active Directory and Group Policy management and administration skills
Service Desk and end user device support
BYOD management and support
Cloud MDM Management and Configuration
Data Protection & Disaster recovery
Onsite/Cloud deployment including but not limited to Windows, Apple and Chrome OS
Technical document writing including instructional and training materials for leadership and users
Strategic ICT planning with school leadership
Maintenance of ICT network documentation
Please note, this Expression of Interest (EOI) is an on-going rolling recruitment, as a result the recruitment process may take longer than usual and only successful candidates will be contacted.
Qualifications
The successful candidate will require high level, advanced technical skills in:
Tertiary education desirable (Cert 4 in IT Systems Administration or similar preferable)
Experience in Cloudflare
Certification in relevant technologies (eg. vCloud, MCSA, CompTIA)
Previous ICT/Helpdesk experience within schools highly desirable
Personal Attributes
Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates.
Resourceful - able to find and research information to derive appropriate solutions to problems.
A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder.
Ability to troubleshoot through systematic processes of observation and elimination.
The Following Attributes Will Be Highly Regarded
Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
Previous experience with planning, deployment and management of 1 to 1 user/devices in an enterprise environment.
Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools' ICT Management.
Prior experience supporting Specialist Technicians in delivering projects.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply