Job Description
As a seasoned Information Technology Manager, you will oversee the seamless flow of information across the organization. In this pivotal role, you will be responsible for designing, implementing, maintaining, and optimizing robust information management and telecommunication systems that underpin critical decision-making processes. Your expertise in resource management, strategic planning, and process improvement is essential to balancing stakeholder expectations with concrete business outcomes.
Operations run 24x7 therefore your responsibilities extend beyond traditional boundaries to ensure continuous availability of critical systems and the facilities' infrastructure while maintaining exceptional appearance and first-class maintenance of facilities to provide outstanding customer service to high-level dignitaries and senior executive stakeholders.
An adept leader, you're no stranger to navigating large-scale projects with finesse. Your commitment to operational excellence across the board is evident in your ability to architect the integration of project data, optimize resource allocation, and achieve operational efficiency.
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Information Technology Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Key Responsibilities:
1. Support the day-to-day operations and maintenance functions for the facility-related infrastructure networks and recommend efficient Tier 1 solutions by performing preventive maintenance, troubleshooting and diagnostic failures and restoring failed operational capabilities within a specified amount of time, ensuring sustainment of mission operations.
2. Responsible for the procurement, installation, maintenance, and repair and documentation for telecommunications cabling infrastructure and network conveyance.
3. Oversee the telecommunications infrastructure including the project management of ISP and OSP projects, design engineering, integration, testing, installation, operations and maintenance of communication distribution system, recapitalization, and upgrade capabilities.
4. Oversee and provide all necessary experienced labor and supervision to manage, maintain, operate, design, engineer, test, inspect, and repair both the inside and outside plant telecommunication infrastructure.
5. Operate an IT Help Desk that operates daily, Monday through Friday.
6. Provide Information system and business applications support to include hardware, software, and infrastructure support to include maintenance, repair, and replacement of component parts and network connections.
7. Perform unclassified network systems administration and maintenance that require access to the site cable architecture.
8. Supply all materials and labor for IT infrastructure modifications and new installations, to include conduits, wire-mold, cabling and fiber.
9. Operate, inspect, test, maintain, update, and repair the Facility Control System, Power Control Monitoring System and, Building Monitoring System as well as the Supervisory Control and Data Acquisition (SCADA) system.
10. Support transition activities on all IT systems as required.
11. Experience working in 24x7 mission critical environments such as data centers, where continuous availability of facility infrastructure is essential and of the highest priority.
12. Shall update/maintain existing CAD files for all facilities, space planning, and telecommunication drawing and capacities.
13. Develop and maintain an IT plan as part of the Program Management Plan (PMP) that is focused on business and enterprise systems and information management.
14. Support the facilities, logistics, security, and telecommunications infrastructures by providing the IT and Communication systems design, implementation, cyber security, testing, Operations and Maintenance (O&M), software upgrades and recapitalization of hardware.
15. Implement enterprise solutions for Enterprise Resource Planning Tool (ERPT) support as needed.
16. Responsible for the preparation of documents and coordination for the Authorization and Assessment (A&A) process, currently Intelligence Community Directive 503 (ICD 503).
17. Familiar with navigating NRO Risk Management Framework (RMF), as part of the A&A responsibilities.
18. Develop a Configuration Management (CM) Plan.
19. Develop a System Development Plan.
20. Experience with NRO Corporate IT Procurement (CIP) process and system.
21. Ensure qualified personnel are ready and able to perform O&M on the various facilities and communication systems.
22. Ensure skilled and experienced systems engineers, and database administrators for each system are available and able.
23. Responsible for collecting and overseeing customer requirements, design and engineering, cyber security, test and integration, and implementation of the system.
24. Integrate and coordinate with other government and industry partners to implement new enterprise solutions and perform related O&M.