Casual Customer Service Officers - Leisure Services
1. Multiple positions available
2. Access to fitness membership programs
3. Attractive Salary + Weekend penalties + Generous leave provisions
4. Awesome career progression
Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres. Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.
About us:
We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.
About the role:
To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.
The role will see you meet and greet customers; you will manage the day-to day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.
If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, then this role is for you.
The facilities that form part of the Leisure Facilities section include:
5. Eagle Vale Central
6. Gordon Fetterplace Aquatic Centre
7. Macquarie Fields Fitness and Indoor Sports Centre
8. Macquarie Fields Leisure Centre
The successful candidate will demonstrate the following key skills and attributes:
9. Experience in providing customer service in a high volume fast paced multifunctional environment
10. Experience in a face-to-face and phone based customer service role
11. A strong understanding of the principles of excellent customer service
12. Experience in cashiering and internal audit requirements
13. Highly developed communication and interpersonal skills
14. A current Resuscitation Certificate
15. Relevant qualifications in providing excellent customer service in a high volume multifunctional environment
16. Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.
17. A current Working With Children Check for paid work.
18. Commitment to role modelling our values of respect, integrity, trust, optimism and teamwork.
As a member of our friendly and passionate team, you will receive the following benefits:
19. Hourly rate from $38.53 - $41.71 (including 25% casual loading) + 11% superannuation
20. Weekend penalties + Public Holiday penalties (when applicable)
21. Generous leave provisions
22. Generous professional development opportunities
23. Weekly pay
24. Access to the corporate fitness membership program