About the role
This role sits in our Business Direct Small Business team that's doubling down on customer obsession and supporting our colleagues.
Location
Toowoomba and South West Qld
Responsibilities
* Keep things simple whilst managing Small Business customers business and home lending requests
* Move with speed in this role to grow revenue and drive customer advocacy
* Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice
* Own it by understanding our customers' needs to provide tailored holistic banking solutions
* Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes
Qualifications
* Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life
* Lending experience in business banking or retail banking
* Excellent understanding of the SME Market
* Strong customer and relationship management
* Problem solving, critical thinking and negotiation skills
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