Make an impact at the University of Wollongong (UOW) - a purpose driven institution ranked in the top 1% of universities globally.
About the Role
The IT Service Desk Officer plays a key role in delivering high-quality, customer-focused IT support to the UOW community. As part of a centralised service team, you will act as a first point of contact for IT incidents and service requests, ensuring timely resolution and escalation where required.
Key Responsibilities
* Provide first-level IT support, including diagnosis, troubleshooting, and resolution of incidents and service requests
* Deliver technical support across desktop environments (Windows and Mac) and core systems such as email, applications, and printing
* Accurately log, track, and manage service requests and incidents, ensuring timely escalation where necessary
* Contribute to continuous improvement initiatives, including identifying recurring issues and enhancing service delivery processes
About the Team
This role sits within the Shared Services Division, which provides centralised, high-quality administrative and support services across the University. The IT Service Desk team partners with staff, students, and stakeholders to deliver responsive, consistent, and efficient IT support, enabling teaching, research, and operational excellence across UOW.
What You'll Bring
* Relevant tertiary qualification in IT or a combination of equivalent experience and training
* Strong customer service skills with the ability to manage and meet client expectations
* Experience supporting a range of software and systems, including Microsoft environments and IT service management tools
* Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders
* Proven problem-solving skills and the ability to diagnose and resolve technical issues efficiently
Why Join UOW
Competitive salary package including 17% superannuation
35-hour full-time work week supporting greater balance and flexibility
Flexible working arrangements and family-friendly policies
Generous leave entitlements including additional concession days over the Christmas-New Year period
Purchased leave options to provide greater flexibility throughout the year
Ongoing professional development and clear career progression opportunities
Role Details
Continuing | Full-time
Level 5 | 84,002 - $94,998 + 17% superannuation commensurate with experience
Position Description
Location: Wollongong Campus (with rostered shifts between 8am–10pm, Monday to Friday)
Valid Australian work rights required. Visa sponsorship is not available.
Closing Date
Monday 22 June 2026, 11:55pm AEDT
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
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