Database Support Analyst
Location: Flexible within NSW + WFH (hybrid)
Role Type: Temporary Opportunity up to 30 June 2026 with possible extension
Grade: 7/8
Salary: $113, ,720 + Super + Leave Loading
About us
Government Technology Platforms forms part of Digital NSW within the NSW Department of Customer Service (DCS). We design, build, and maintain digital solutions that are used across all NSW Government agencies: the
About the role
Government Technology Platforms (GTP) is seeking an experienced Database Support Analyst to join our Technical Support team.
In this role, you will provide high-quality database and application support for a range of government systems and digital products, ensuring they operate reliably and meet business and service delivery objectives. You will work collaboratively with development, testing and operational teams in a dynamic, enterprise-scale environment.
This is an excellent opportunity for a technically capable professional who enjoys problem-solving, working with modern platforms, and contributing to services that support the people of NSW.
Your role will involve
Provide day-to-day functional and technical application support for government applications and digital products.
Investigate, troubleshoot and resolve database application incidents, problems and service requests within agreed service levels.
Maintain accurate incident action logs and documentation, including issues, root causes and workarounds.
Support development and testing teams with batch data load processes and release activities.
Participate in after-hours and weekend support, as required, for production support and deployment activities.
To be successful, you will have:
Proven hands-on experience with Microsoft SQL Server, including T‑SQL, SSIS and SSRS.
Experience in database and SQL performance tuning and optimisation.
Experience with SQL Agent job scheduling and monitoring.
Experience with cloud technologies and ETL integration (highly regarded).
Proficiency in PowerShell scripting (desirable).
Experience working in CRM environments, such as Siebel or Salesforce (advantageous).
Strong oral, written and interpersonal communication skills, with the ability to work effectively with technical and non-technical stakeholders.
A tertiary qualification in Information Technology or a related discipline, or equivalent relevant work experience.
Flexibility and willingness to work after hours and on weekends when required.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW.
Flexible locations within NSW.
Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts.
Unmatched opportunities for growth and development.
Flex days off in addition to your normal annual leave entitlements
What we need from you
An up-to-date CV, and
A brief cover letter outlining how your skills and experience are aligned to the role
For role-related queries, please contact Lukas Wong at
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday, 19th of February 2026 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
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