Competitive Salary Package | Immediate Start | South Sunshine Coast Location | Permanent Opportunity
Your new company
Hays Recruitment is seeking dedicated and customer-focused individuals to join our client's dynamic team in the insurance sector. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support.
Your new role
* Resolve motor claims lodged via phone and online with a focus on providing outstanding customer service.
* Gather complete and accurate information regarding claim circumstances and damages through clear and effective communication.
* Assess relevant information to make accurate decisions on claim acceptance using strong analytical skills.
* Provide correct and timely responses to customer queries via phone or online.
* Act as the first point of contact for resolving customer complaints using effective conflict resolution skills.
* Guide customers through the claims process, setting realistic expectations and offering effective solutions.
* Accurately record and process claim details
* Handle claim estimates, adjustments, and payments promptly.
* Liaise with internal stakeholders to facilitate the progress and completion of claims.
What you'll need to succeed
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
* Ability to work in a fast-paced environment
* Previous experience in a call centre or customer service role is preferred
* Basic computer skills and proficiency using CRM system
What you'll get in return
* Competitive salary package including superannuation and bonus potential
* Permanent full-time position with job stability
* Opportunity for career growth and development
* Supportive and inclusive work environment
* Flexible roster with only one Saturday per month.
What you need to do now
If you are passionate about customer service and looking for a rewarding career in the insurance industry, we would love to hear from you! If you're interested in this role, please forward an up-to-date copy of your CV, or call us now on 07 5313 8228.