Your Role
* Lead large group discussions to answer questions and remedy complaints.
* Create and nurture effective communication within the organization.
* Build a strong team through open communication and by collaborating on decision-making responsibilities.
* Initiate and set goals for programs based on the organization's strategic objectives.
* Plan programs from start to finish including identifying processes, deadlines, and milestones.
* Develop financial forecasts and schedule management.
* Manage risks, issues, and dependencies.
* Manage engagement with clients and contract management.
* Hire, train, and be a motivating mentor to staff.
Your Profile
* Over 10–12 years of senior leadership experience managing complex, large-scale Salesforce programs, with proven success across both onshore and offshore delivery teams.
* Demonstrated expertise in project delivery on Salesforce Public Sector Solutions, ensuring alignment with client expectations, contractual obligations, and business outcomes.
* Holds relevant project management certifications such as PMP, SAFe Agile, or equivalent.
* Highly skilled in stakeholder management and communication, providing regular, transparent updates to internal and external stakeholders on project status, risks, and issues, enabling proactive resolution.
* Extensive experience in end-to-end service delivery, with a strong focus on operational excellence and client satisfaction.
* Deep understanding of Salesforce platform capabilities, including Public Sector Solution, Service Cloud, Sales Cloud, and integrations with third-party systems.
* Proven track record in resource management: hiring, onboarding, and performance oversight of cross-functional delivery teams in a flexible resourcing model that adapts to evolving client needs.
* Strong leadership in conflict resolution and team mentoring, fostering collaboration and accountability across geographically distributed teams.
* Excellence in customer service, with the ability to build and maintain strategic partnerships with client stakeholders and internal business units.
* Experienced in tracking financial performance against forecasts and managing change controls to protect margins and delivery integrity.
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