Job Title:
Public Safety Officer
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About the Role:
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Safeguarding passengers and bus drivers on Darwin's public transportation network is a key responsibility of this role. Our ideal candidate will provide an effective customer safety and security service, ensuring a secure environment for all stakeholders.
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Main Responsibilities:
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* Provide Effective Customer Service: Deliver high-quality customer service while maintaining a safe environment for all stakeholders.
* Conduct On-Road Patrols: Proactively deal with potential anti-social behaviors, duty taskings, and requests for assistance on the bus network.
* Handle Customer Complaints: Address customer complaints and enquiries in accordance with Department policies and codes of conduct.
* Promote a Positive Image: Maintain a highly visible presence while promoting a positive image of our services.
* Gather Evidence: Collect evidence, prepare statements, and reports, including data entry.
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Required Skills and Qualifications:
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* Customer Service: Demonstrate a comprehensive understanding of contemporary customer service techniques and their application in cross-cultural environments.
* Interpersonal Skills: Possess well-developed interpersonal skills to manage conflict situations and resolve conflicts effectively.
* Personal Organisation: Show excellent personal organisation skills to manage priorities and meet deadlines.
* Communication: Possess written and verbal communication skills appropriate for the position, including computer literacy.
* Legislation: Ability to interpret and apply legislation, including Workplace Health and Safety principles.
* Confidentiality: Maintain high levels of confidentiality and demonstrate integrity when dealing with colleagues and the public.
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Selection Criteria:
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* Aptitude Test: Successfully complete an aptitude test.
* Psychological Assessment: Pass a psychological assessment.
* Criminal History Clearance: Hold a valid Working with Children Clearance Notice (Ochre Card) and complete a National Police criminal history clearance for Law Enforcement Officers.
* Medical Assessment: Pass a medical assessment.
* Qualifications: Hold a current Senior First Aid Certificate and an NT driver's licence (manual).
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