Role Overview
As the Client Support Officer, you will provide administrative support for our Ambulance Tasmania and Department of Police, Fire and Emergency Management's Health and Wellbeing Program, MyPulse. The role is part‐time, reports to the Manager Early Intervention, and provides exposure to various aspects of the business while playing a pivotal part in delivering community‐focused initiatives.
Key Responsibilities
* Administer the MyPulse content management system, including data maintenance and reporting, inbox monitoring, enquiries handling, invoice processing and appointment scheduling.
* Provide professional, customer‐focused service, handling sensitive matters in a confidential, diplomatic and professional manner to all internal and external stakeholders.
* Undertake contract administration, risk and action registers, meeting and audit administration.
* Book venues, organize catering, coordinate presenters (including follow‐up and flow of day), organise resources, support preparation of presentations, and source merchandise.
* Arrange strategic management meetings, including preparation of agenda and minutes.
* Process invoices and expenses, including staff regional travel, catering, supplies and other related costs.
Candidate Requirements
* Previous experience in an administrative support or similar role.
* Proficiency in Microsoft Excel and PowerBI, with the ability to analyse and manipulate data effectively.
* Strong customer service skills.
* Exceptional time management and organisational skills.
* Highly developed communication skills, with the ability to engage and influence at all levels of the organisation.
* A strategic mindset and approach to work.
* A strong sense of team collaboration.
* Resilient and flexible, able to work in a dynamic and fast‐paced environment.
Benefits
Competitive salary and a wide range of benefits.
Minimum core benefits:
* 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
* Novated Leasing opportunities
* Two paid volunteer days annually
* Health Insurance Discounts with our Group Insurance Plan
* Employee Stock Purchase Program
* Paid parental leave
Other benefits include:
* Flexible and hybrid work arrangements
* Mental Health and Wellbeing Support for yourself and immediate family members
* Employee Recognition Awards and Service Milestone Recognitions
* Peer Support Programme
* Annual flu vaccinations
* Access to Reward Gateway – discount offers at over 350 retailers!
* And more...
Equal Employment Opportunity
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (including transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‐employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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