About the Role
The Administration Support Officer role is responsible for providing a range of administrative and support services, including data management, face‐to‐face consumer interactions, and providing support to business operations within the organisation.
Responsibilities
* Provide reception and administration services, including:
o Provide a professional and welcoming first point of contact for all stakeholders.
o Support patient/client appointment bookings and waiting patients/clients in a timely manner.
o Complete office administration tasks, including managing the switchboard, mail management, data entry, resident trusts, and archiving.
o Perform routine financial activities, including end‐of‐month auditing, data entry, payments for services, issuing of receipts, reconciliation, and banking.
* Submitting relevant consumer claims.
* Manage the valuables register.
* Assist with the Allied Health clinic bookings, waitlist, cancellations, rescheduling appointments, and payment of service across the Port Fairy and Koroit campuses.
* Manage the Fleet car and Bus bookings and associated tasks.
* Manage meeting room bookings.
* Assist in the delivery of accounts payable function by processing invoices for approval and payment.
* Provide administration support as directed and follow standard operating procedures.
About You
Key Selection Criteria
* Excellent oral and written communication skills.
* Sound knowledge and experience in computer skills including work processing, emails and spreadsheets.
* Demonstrated administration experience in a high‐volume client‐based environment.
* Demonstrated ability in using computer‐based office applications including the Microsoft Office suite.
* Demonstrated ability to deal with the public, including external organisations and staff in a professional manner.
* Demonstrated ability in general office functions and the provision of accounts payable functions.
Desirable Selection Criteria
* Experience in a healthcare setting.
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