Lead and Inspire as a Customer Service Leader
The role of the Customer Service Leader is to lead and inspire a team of consultants who provide technical and account support to residential customers.
Key Responsibilities:
* Manage a medium to large-sized team and coordinate with experts to meet organisational requirements
* Oversee team performance and ensure targets are met through collaborative efforts
* Meet customer service standards and call handling targets
* Foster professional business relationships with customers by providing prompt and efficient service
Why Work for Us?
We are a local business that lives and breathes our values:
* Don't be ordinary, be awesome
* Think BIG
* No bullsh*t
* Be good to people
* Have fun
We care about our community through our commitment to social responsibility, sponsorship programs, and staff community service leave.
Benefits:
* 26 weeks paid parental leave for both primary and secondary caregivers
* Free internet up to the value of $109 per month
* 20% off our Fetch and Mobile services
* Flexible working arrangements
* Employee Assistance Program (EAP)
* Discounts with big names like Origin, Specsavers, HCF, and many more
* Celebrating you With monthly rewards and recognition
* Internal training and resources for you to continue to learn, grow, and achieve your career goals
* Yearly allowance for amazing merchandise
* Fitness Passport for access to multiple gyms and pools across Australia
You'll enjoy a range of benefits that make work-life balance easy.
Join Our Team:
This is a great opportunity to join a dynamic team and contribute to the growth and success of our organisation.