Manager of Residential Services
The Australian National University is seeking a seasoned Residential Manager to join their leadership team in a not-for-profit residential community.
This role involves managing and coordinating the operations and activities for residents and guests, including administrative staff. The successful candidate will be responsible for overseeing the residences, housekeeping, catering, and administration areas.
* Managing undergraduate and postgraduate admissions with the university
* Oversight of Housekeeping, Administration, and Catering teams
* Supporting the Deputy Manager of Residential Services to oversee reception duties and schedules
* Managing IT, security, and maintenance requirements
* Providing conflict resolution for residents
* Managing accounts receivable and debt recovery
* Attending monthly management meetings and liaising with relevant committees
* Ensuring WHS compliance with policies and legislation
The ideal candidate has experience in residential management or a related area, with strong operational and finance management skills, and high-level computer skills particularly in Microsoft Office Suite.
Tertiary qualifications or training in management, strategic leadership would be highly regarded. Relevant experience and skills in mediation, mental health first aid, emotional intelligence, and stakeholder management are also advantageous.
This is a unique opportunity for an experienced Operational Manager to lead a dynamic team and make a significant contribution to the success of the organization.