About Six Degrees Executive:
Our company is a leader in providing high-quality executive recruitment services. We are committed to building long-lasting relationships with our clients and candidates, contributing to mutual success. Currently, we are seeking a Customer Service Manager to join our Domestic Team. This position will play a critical role in enhancing customer satisfaction and achieving domestic sales targets.
Job Description:
The Customer Service Manager will lead and coordinate customer service activities, ensuring that the company consistently delivers exceptional service to its customers. This role involves managing a customer service team, maintaining strong relationships with distributors, and collaborating with internal and external stakeholders to meet business objectives. The position requires outbound and inbound communication via phone and email, with the primary goal of keeping the company top of mind and viewed positively by clients. The manager will work with various teams to ensure timely deliveries, efficient stock management, and seamless order processing, while also identifying sales opportunities and providing key reports.
Key Responsibilities:
* Team Leadership & Development: Manage and mentor the customer service team, providing training and continuous process improvement.
* Customer Relationship Management: Build and maintain strong relationships with customers, distributors, and internal teams.
* Sales and Stock Management: Monitor order status, stock levels, and forecasting. Work closely with logistics and sales teams to optimize supply chain efficiency.
* Problem Resolution: Address customer concerns promptly and take appropriate action to ensure satisfaction.
* Reporting & Analysis: Provide regular sales, stock level, rebate, and other operational reports to both internal and external stakeholders.
* Sales Strategies & Upselling: Identify and act on cross-selling and upselling opportunities. Develop and execute outbound sales strategies to generate new business.
* Event Coordination: Assist with organizing travel, accommodation, and marketing materials for conferences and other events.
* Operational Support: Aid the Domestic Manager in tasks like sales reporting, rebate management, and coordinating customer-specific agreements.
Qualifications & Experience:
A Degree or Diploma in Business Administration or a similar field is desirable but not essential. Our ideal candidate has 7-10 years of experience in a customer service management role, ideally within a manufacturing or similar environment. Proven experience managing a team and driving positive outcomes is essential. Advanced proficiency with Microsoft Office Suite, CRM systems, and preferably Pronto is required.
Key Competencies:
* Accountability
* Teamwork & Interpersonal Effectiveness
* Adaptability
* Managing Work
* Problem-Solving
Personal Qualities:
We are looking for an energetic, results-driven self-starter with the ability to get things done. A flexible and adaptable individual with a focus on finding solutions is ideal. A collaborative team player who builds and maintains strong relationships is essential.
Why Join Us?
Our company values our employees and is committed to providing opportunities for growth and professional development. The Customer Service Manager will become part of a supportive team that strives for excellence and is dedicated to delivering outstanding service to clients. We offer a collaborative work environment with the opportunity to contribute to ongoing success.
To Apply:
If you are a dynamic, customer-focused leader looking to take the next step in your career, we want to hear from you. Submit your resume and cover letter outlining your qualifications and experience today.