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Customer service

Sydney
Vipeople
Customer Services agent
Posted: 17 September
Offer description

VIPeople is the industry-leading supplier of professional and friendly Casual Event Staff to a wide variety of sporting and entertainment venues throughout Australia.

**About the Role**

As a member of our Event Customer Service Team, you'll play a key role in delivering exceptional experiences at a variety of exciting events across Brisbane venues.

You'll be one of the first friendly faces our patrons see upon arrival, your mission is to ensure guests are welcomed warmly, enter the venue smoothly, and find their way with ease

These are active, guest-facing roles that are perfect for outgoing individuals with great communication skills and attention to detail.

**Upcoming Event Dates**

Wednesday 2nd July

Saturday 19th July

**Location**:

- Suncorp Stadium

**Key Responsibilities**
- Ticket Scanning at entry gates
- Wrist banding patrons for access to specific zones or VIP areas
- Providing clear directions and event information
- Answering general questions with a can-do attitude
- Reporting issues or escalating concerns as needed to your supervisor
- Representing VIPeople and our clients with professionalism

**Requirements**:

- Customer service experience (retail, hospitality, or events preferred)
- Confident using handheld scanning devices or happy to be trained
- Experience in ticketing related tasks and wrist banding at major events (preferred)
- Friendly, presentable, and proactive
- Reliable and punctual - you understand the importance of being event-ready
- Comfortable working on your feet for extended periods
- Available on weekends, weekdays, and/or evenings

Please note only successfully shortlisted applicants will be contacted for an interview.

If you have already interviewed with VIPeople, you are not required to attend another interview.

**Job Type**: Casual

Pay: $31.67 per hour

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Weekend availability

Application Question(s):

- Are you available to work on both the 2nd and 19th of July?

Work Authorisation:

- Australia (required)

Work Location: In person

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