Overview
Join to apply for the Premium Travel & Lifestyle Consultant role at American Express.
Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction.
Responsibilities
- Understand the cardholder’s travel requirements including accommodation and special interests
- Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
- Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
- Fulfil any special access or by invitation only events
- Meet key performance targets such as efficiency and customer satisfaction
- Deliver exceptional customer service
Skills and experience
- Global Distribution System (GDS) work knowledge; Sabre is helpful
- Travel agency experience within a fast-paced environment; preferably in a contact centre
- Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
- Strong sales and interpersonal skills
- Excellent verbal and written communication skills
- Will to win and experience in a performance-based environment with regular coaching and feedback
- Robust collaboration and excellent interpersonal skills
- Demonstrated integrity, accountability, agility, and adaptability
Roster
- Work 5 days a week, 8 hours shift (30 minutes break + 2 x 15 minutes break)
- Rotating roster 7 days a week, 7am-7pm (including weekends and public holidays)
- Roster changes every 3 months
Location and work model
Hybrid role with option to work onsite in our Sydney office full time or hybrid (mix of onsite and work from home).
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers and confidential counseling through Healthy Minds (depending on location)
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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📌 Premium Travel & Lifestyle Consultant
🏢 American Express
📍 Sydney