Overviewwe.people has partnered with a fast-growing and forward-thinking MSP that is redefining how IT services are delivered.
Their focus is on providing seamless technology experiences and driving long-term success for their clients.
With a collaborative and customer-focused culture, they offer careers with opportunities to grow, learn, and lead.
This is a Senior Systems Engineer role based at the Brisbane HQ with occasional client site visits to provide hands-on support and build strong relationships.Key ResponsibilitiesRespond to L3 support requests across M365, networking, backup, Azure and the general IT stack, providing in office and remote support for desktops, laptops, servers, networks, and cloud platforms.Configure and maintain network devices (LAN, WAN, security systems, and telecom services).
Configure, deploy, and maintain Microsoft 365 and Azure services.Plan and execute system upgrades and migrations with minimal disruption.Troubleshoot complex hardware, software, and network issues.Collaborate with external vendors and contractors as needed.Ensure regular maintenance and optimisation of customer IT systems.Lead or contribute to infrastructure projects both remotely and on-site.Regularly communicate and engage with customers to resolve issues and gather business requirements.Build and maintain relationships with existing clients, providing value through additional free consulting.Document all ticket activity and resolution steps thoroughly.Execute security tasks with focus on vulnerability assessments, threat detection, incident response, and remediation.Key Requirements5+ years in a client-facing technical systems engineering role, preferably in customer service.Previous experience in a Managed Services environment.Complex problem resolution skills across various platforms.Advanced and complex understanding of Microsoft Modern Work.Advanced understanding of networking, firewalling, cloud compute and telephony.Clear communicator with strong customer engagement experience.Access to a car and a valid driver's license.Australian work rights are essential for this position.Experience with ConnectWise PSA.Degree or diploma in IT or related field.Familiarity with REDD's Solution Stack and UTB frameworks.Experience leading and mentoring junior team members is desirable.Why Join Us?
A supportive and cooperative culture that values your input and expertise.Career growth opportunities, including training and development.A fun and engaging work environment—arcade games, table tennis, air hockey, and DJ decks at the Brisbane HQ.Job InsightsSalary match • Number of applicants • Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
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📌 Level 3 Systems Engineer
🏢 we.people
📍 Queensland