· Casual Position · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman Technology for Business. The Harvey Norman Technology for Business team is seeking a passionate, customer service focused Technician to join them in delivering Great Service, Always! to their customers. Key Responsibilities: Client Onboarding & Tech Stack Deployment • Assist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutions. • Configure devices, user accounts, and applications in line with client requirements • Ensure all systems are set up to meet security best practices and compliance standards Systems Administration & Security • Assist with the project deployments, configuration, and management of tech stack like RMM (Remote Monitoring and Management) and SIEM (Security Information and Event Management) tools • Configure M365 environment with CA, Device configuration and standard policies / settings • Monitor and maintain IT security systems, ensuring adherence to best practices and policies • Perform routine maintenance and updates on systems and software CRM & Security System Support • Manage tickets, activities and tasks in CRM platform Connectwise • Troubleshoot L1 & L2 technical requests Documentation & Reporting • Create and maintain detailed documentation for technical procedures, configurations, and client environments • Provide regular reports on support activities, incidents, and resolution times Preferred Skills & Experience • Microsoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and Defender • IT Security: Knowledge of cybersecurity principles, practices, and tools • RMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR and SIEM platforms • CRM Experience: Experience using CRM systems • Technical Documentation: Ability to create clear, concise, and accurate documentation • Problem-Solving Skills: Strong analytical and troubleshooting abilities • Customer Service: Friendly and professional with a client-first attitude • Experience in an MSP or IT support role (1–2 years ideal) • Strong knowledge of M365 and experience with CRM tools • Communication: Excellent verbal and written communication skills Hours & Flexibility • Casual, hours will depend on workload and projects • Remote work If this role exhilarates your passion for a new opportunity then please submit your application for consideration.