Profectus is seeking experienced UX Designers to support a major Australian Government agency in delivering its FY2026-27 Digital Identity Program of Work. This is an opportunity to contribute to nationally significant digital infrastructure, working within multidisciplinary agile teams alongside APS staff and other vendor partners. The agency operates a Scaled Agile Framework (SAFe) delivery model, and all personnel will be expected to work collaboratively in blended teams to deliver against Program Increment commitments.
Key Requirements
* Build and sustain collaborative relationships with internal and external stakeholders and business partners
* Elicit, analyse, understand, and validate a broad range of client interactions with systems, products, and services
* Incorporate broader system capacity and constraints into user experience design solutions
* Deliver user experience outcomes aligned with corporate priorities and Digital Identity service requirements
* Apply user-centred design principles to create accessible and intuitive digital experiences
* Contribute to the continuous improvement of UX practices, design standards, and team capability
Essential Criteria
* Tertiary qualification in User Experience Design, Human-Computer Interaction, Digital Design, or a related discipline; or equivalent professional experience
* Demonstrated experience in UX design for complex digital products and services
* Proven ability to build and sustain collaborative relationships with stakeholders to elicit and validate user needs
* Experience incorporating system capacity and constraints into user-centred design solutions
* Demonstrated ability to analyse and understand a broad range of client interactions with digital systems
* Experience delivering UX outcomes aligned with corporate priorities and accessibility requirements
* Strong user-centred design skills with the ability to translate user needs into practical design solutions
* Excellent communication and facilitation skills for engaging diverse stakeholders
* Ability to work effectively within agile delivery teams using SAFe methodology
Desirable Criteria
* Relevant UX design certifications (e.g., Nielsen Norman Group UX Certification)
* Formal training in accessibility standards (e.g., WCAG 2.1)
* Experience working within large-scale Australian Government digital service design
* Familiarity with government digital service standards
Locations
Roles are based on-site at agency offices in the following locations:
* ACT (Canberra)
* QLD (Brisbane)
* VIC (Melbourne)
Security Requirements
* Must be an Australian Citizen
* Must hold a minimum Baseline security clearance at commencement (1 July 2026)
* Upgrade to NV1 clearance may be required and will be advised as applicable
* All personnel must undertake and maintain a Pre-Employment Integrity Check (PEIC)
Submission Deadline
Submission deadline: Tuesday 21 April 2026.
Why Profectus
Profectus partners with the Australian Government to deliver trusted ICT capability across critical programs. We take a long-term, relationship-driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.
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