IT Onsite Engineer – Bayswater, WA, AU
Join Hemmersbach as an IT Onsite Engineer in Bayswater, WA.
You will provide 2nd-line on-site technical support, build and deploy new hardware, support mobile devices, and manage tickets using our IT ticketing tool.
Responsibilities
Provide technical support to end users on desktops, laptops, printers, handhelds, and smartphones.
Troubleshoot hardware issues and replace parts if needed.
Troubleshoot software issues and apply fixes.
Perform install, move, add, and change activities.
Work with team members to complete job assignments.
Follow process to attend assigned jobs and escalated issues.
On-boarding and off-boarding users.
Qualifications
18 months of IT experience (or equivalent); 3+ years of end-user support.
Strong technical skills in troubleshooting desktops, laptops, printers, handhelds, and smartphones.
Proficient in Microsoft Windows operating systems and MS-Office.
Experience with ticketing systems such as ServiceNow.
Remote control of PCs and collaboration experience.
Strong customer service skills and team-player attitude.
Fluency in written and spoken English.
Benefits
Hemmersbach provides IT infrastructure services worldwide.
20% of profits go to our Direct Actions programs.
Join a company dedicated to social responsibility and technology excellence.
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