Customer Service Representative
At our retail store, we strive to provide an exceptional shopping experience for our customers. We offer a wide range of products and services that cater to their diverse needs and preferences.
We are committed to delivering outstanding customer service by responding promptly to their queries and resolving any issues efficiently.
Main Responsibilities:
* Deliver quality sales performance. Meet or exceed sales targets by providing excellent customer service and promoting products effectively.
* Enhance customer satisfaction. Respond to customer inquiries, resolve complaints, and ensure they leave the store satisfied with their shopping experience.
* Maintain a clean and organized store environment. Ensure all visual merchandising is presented to a high standard and assist in maintaining the store's appearance.
* Assist with web orders. Pick, wrap, and deliver items in a timely manner to meet customer expectations.
Key Competencies:
* Customer Focus. View situations from the customer's perspective and take action to meet their needs.
* Results-Oriented. Consistently achieve results, even under challenging circumstances.
* Self-Awareness. Use feedback and reflection to gain insight into personal strengths and weaknesses.
Benefits:
* Fast-paced and exciting work environment where diversity is valued and creativity is encouraged.
* Competitive remuneration package, including generous sales commission and incentives to celebrate success.
* Access to training and development programs within our organization.
* Fantastic discounts on products and services across our group.
* Flexible working arrangements and opportunities for career growth.
Why Work With Us?
* Demonstrate commitment to sustainability and reducing our carbon footprint.
* Promote a culture of inclusion and respect.
* Support employee wellbeing and mental health.