Reporting to the Sales Manager, the Account Manager is responsible for executing strategic account plans to grow business across a portfolio of key customers. You'll lead the discovery process with customers, qualify high-value opportunities, and present technical solutions that deliver measurable value.
This is a proactive, growth-focused sales role, where your focus will be on developing new business and strategic customer partnerships supported by a collaborative team environment and a globally respected brand.
Key Responsibilities
Strategic Account Management
Develop and maintain strong relationships with key decision-makers at strategic accounts
Create detailed Account Plans based on customer drivers, industry trends and upcoming projects
Understand customer buying behaviours, decision-making processes, and organisational structures
Understand customer plant, process & value chain.
Work collaboratively across Swagelok teams to deliver integrated solutions
Sales Growth & Opportunity Development
Identify and develop opportunities using the CRM Opportunity Pipeline and Sales process
Design and present tailored proposals that demonstrate clear commercial and technical value
Link Swagelok solutions to customer goals, driving long-term buying behaviour change
Create and deliver professional proposals, technical & capabilities presentations, and value-in-partnership (VIP) reports
Collaboration & Internal Engagement
Leverage cross-functional teams (engineering, customer service, technical experts) to meet customer needs
Support customer onboarding with appropriate Swagelok resources and team introductions
Use tools like the Sales Dashboard to track performance and identify product/service gaps
Reporting & CRM
Plan, execute, and report on all customer interactions via CRM in a timely manner
Maintain accurate records of opportunities, including win/loss reasons and next steps
Ensure calendar visibility for "big rock" activities and priority customer engagements
Personal & Professional Development
Develop a Personal Development Plan with your manager and complete relevant training
Participate in Swagelok ANZ and global training modules, and continually build business acumen
Stay informed about the competitive landscape and evolving customer challenges
What We're Looking For
Proven ability to develop and maintain strong customer relationships
Strong communication, negotiation, and presentation skills
Ability to collaborate with cross-functional teams and manage multiple stakeholders
A proactive, solutions-focused mindset with attention to detail and accountability
Ability to quickly grasp technical concepts and communicate them effectively
Experience in industrial sales, especially in sectors like Oil & Gas, Chemical Processing, Mining, R&D, Clean Energy
Engineering degree or Trade Qualification
If this sounds like you Click Apply Now
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