Job Description
Scope of Position: Maintain a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors' culture.
Key Responsibilities
* Ensure smooth and timely shipment process flow.
* Ensure accurate and timely data entry into our operational system based on defined metrics.
* Track and trace shipments.
* Provide proactive and clear communication to internal and external customers.
* Ensure accurate and timely client billing, including dispute resolution.
* Understand customer expectations to ensure all elements of SOP and KPI are met.
* Ensure compliance with company policies and external regulations.
* Complete cross training to support team coverage.
* Professionally represent Expeditors to customers, service providers, and government agencies.
Billing & Accounting
* Review files and complete billing with accuracy and timeliness.
* Review invoices and send charges.
* Manage destination charges and special billing procedures.
* Post financial transactions promptly.
* Monitor accounting and billing reports.
* Ensure files are settled and closed out properly.
* Maintain clean, auditable financial records.
Financial Control & Compliance
* Ensure billing meets internal billing standards and KPIs.
* Support audit readiness through proper documentation and accuracy.
* Monitor service provider billing sheets.
* Escalate billing discrepancies and exceptions.
Expectations
* Continuously identify areas to improve efficiency.
* Embrace and adopt technology to optimize performance.
* Achieve a standard of 52 hours training per year, including all mandatory trainings.
* Drive and develop customer relationships to exceed expectations.
* Have a sense of urgency and be willing to help by offering solutions.
* Work hours: 5:00 pm to 2:00 am.
* Monday to Friday shift.
Qualifications
* Fully proficient with various software applications (mainframe systems).
* 10-key by touch.
* Ability to work independently with minimal supervision.
* Identify opportunities for improvement, suggest them to management, and develop necessary procedures.
* Function efficiently in a high-stress environment.
* Willing to work overtime.
* Intimate understanding of Export Compliance.
* Certifications: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation.
Reporting Structure
* Transcon Lead Agent
* Transcon Supervisor
* Transcon Manager
Additional Information
Reporting Structure: Transcon Lead Agent, Transcon Supervisor, Transcon Manager.
Expected Hourly Range: $22.00 – $33.00.
May be eligible for bonus following first year of continuous employment in position.
Benefits
* Paid Vacation (first year prorated, then 15 days).
* Holidays (10).
* Flexible Days (2).
* Paid Sick Time (accrual rate of 1 hour per 30 paid hours).
* 401(k) Retirement Savings Plan with employer match.
* Employee Stock Purchase Plan (ESPP).
* Medical, Prescription Drug, Dental & Vision coverage.
* Health Savings Account (HSA).
* Life and Disability Insurance.
* Paid Parental Leave (additional eligibility criteria).
* Dependent Care Flexible Spending Account (DC FSA).
* Commuter Benefit.
* Employee Assistance Program (EAP).
* Learning & Development Program.
* Educational Assistance and Reimbursement.
All your information will be kept confidential according to EEO Guidelines.
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