SKUTOPIA is on a mission to democratise and decarbonise logistics.
SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.
Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.
Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney's first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.
Role Overview / Purpose:
As we accelerate our growth, we're hiring a Transportation Operations Manager to own and evolve the commercial and operational performance of our Transportation network. This is a high-impact role focused on managing elements of the operations, growing revenue, improving partner economics, and driving the commercial roadmap across the first to last-mile, international freight, and carrier partnerships. To succeed in this role, you will be a self starter, data oriented and a highly effective communicator. Initially this role is for an individual contributor with the potential for future growth.
Key Responsibilities:
* Own the commercial performance of Skutopia's transportation services, with responsibility for gross margin, pricing strategy, and cost optimisation
* Forge and maintain strong relationships with key business partners and stakeholders (carrier relationships), providing the conduit for robust discussions and collaborations to achieve optimal business outcomes and solutions
* Drive initiatives to expand Skutopia's transportation capabilities, including new carrier integrations and service enhancements
* Oversee all aspects of Skutopia's transportation services, ensuring high performance across fulfillment, the first to last-mile, and logistics operations
* Ensure swift and reliable transportation services to meet customer expectations for speed and timeliness while optimising operational efficiency
* Implement strategies and processes to maximise cost-effectiveness across all aspects of transportation operations without compromising service quality
* An extremely close pulse on transportation SLA's holding partners accountable and being proactive to customers
* Leverage deep expertise in freight forwarding to optimise international shipping operations and cross-border logistics and transportation solutions
* Possess a strong understanding of the US/CA/EU/UK courier landscape, including rate structures, service levels, and key players in those markets
* Partner with the leadership team, operations, tech, and growth teams in particular to design and implement SKUTOPIA's transportation services strategy
We think you will need:
* Strong experience in logistics, supply chain management, Fulfilment or transportation operations, preferably in both domestic and global solutions
* Strong leadership skills with experience managing fulfillment or last-mile transportation services
* Proven ability to scale operations and optimise costs in a fast-growth environment
* Highly developed analytical skills, with a track record of taking a data-driven approach to decision-making and process improvements.
* Exceptional communication skills, both written and oral, and confidence working with diverse stakeholders.
* High business acumen and familiarity with structuring commercial deals
* Experience in eCommerce, 3PL, retail logistics, or tech-driven supply chain is highly regarded.
* High motivation and enthusiasm for a fast-paced environment, with multiple ongoing projects.
What's in it for you?
* Opportunity to work in a dynamic, purpose-driven company shaping the future of logistics
* Competitive salary and benefits package
* A supportive and inclusive workplace that values innovation, collaboration, and personal development
* Being a part of a company that deeply values our culture and our people
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