Must Have:
* Expertise in XML authoring and publishing tools and systems
* MadCap Flare
Nice to Have:
* Adobe Framemaker
Position Responsibilities:
* Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia, web-based publications and user sites.
* Conducts interviews with various users and technical staff to gather data for documentation.
* Researches and translates technical information into manuals and/or web-based documents for technical users.
* Design, develop, and maintain service manual using MadCap Flare and Adobe FrameMaker software applications.
* Control service manual versioning and maintain the service manual archives.
* Create easy-to-understand online user interface text, help, and training guides.
* Perform the administrative documentation tasks required to establish and track the service manual in a Product Lifecycle Management system.
* Continuously evaluate business processes, identify improvement opportunities, and implement improvements.
* Standardize content across platforms and media. All activities must be performed in compliance with the Quality System.
* Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.
* Works independently with general supervision on larger, moderately complex projects/assignments.
* All other duties as assigned.
* Occasional domestic and international travel may be required. Travel requirement: Less than 10%.
Education Required:
* BS / BA in a technical science, English, or Journalism.
Years of Experience:
* 2 years of technical writing or technical editing experience in a technical publications group.
Specialized Knowledge Required:
* Advanced experience with MadCap Flare software or Adobe FrameMaker, and experience with Structured Authoring using XML and content management solutions.
* Advanced experience with Adobe Acrobat and PhotoShop software, vector graphics software (e.g. Adobe Illustrator or CoreDraw) and HTML.
* Strong organizational skills.
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