About the Role
This is a vital role that ensures our clients receive a seamless, high-quality experience across screening, assessment, and follow-up services. Working as part of the Medical Workforce Division, you will provide exceptional reception services, accurate data entry, image handling support, and administrative assistance to our multidisciplinary team. If you thrive in a role that requires accuracy, compassion, teamwork, and strong communication skills, we encourage you to apply.
Responsibilities
Reception & Client Support
* Welcoming clients and ensuring all screening forms are complete.
* Managing telephone enquiries and providing clear, empathetic communication.
* Supporting Assessment Clinics with reception and client coordination.
* Maintaining an orderly reception area and ensuring documentation is well‑stocked.
Data Entry & Quality Assurance
* Entering client information into BreastScreen Victoria systems (e.g. Gecko, PACS).
* Ensuring compliance with National Accreditation Standards.
* Conducting quality assurance activities and reporting outcomes to the Data Manager.
* Generating and distributing client results letters.
Administrative Support
* Producing medical correspondence via Dictaphone for Surgeons and Radiologists.
* Providing administrative support to Radiologists, Surgeons, Nurses, the Clinical Director, Chief Radiographer, Program Manager and Data Manager.
* Preparing "What happened today?" pamphlets for clients.
* Supporting MDT meetings and coordinating with the LRH Site Coordinator.
Image Handling
* Preparing digital images for reading in line with BreastScreen protocols.
* Assisting with complex image hanging and printing for clients with a positive diagnosis.
* Liaising with external imaging providers and other BreastScreen services to retrieve prior images.
Quality & Team Activities
* Participating in workflow reviews and contributing to quality improvement initiatives.
* Supporting electronic records projects and updates to policy and procedure manuals.
* Participating in staff meetings, training, and professional development.
Other Duties
* Sorting and distributing mail and departmental items.
* Monitoring reading status and providing reports.
* Supporting office management and undertaking duties directed by the Program Manager or Data Manager.
About you
You are someone who brings professionalism, empathy, and a strong sense of responsibility to your work. You value accuracy, confidentiality, teamwork, and high-quality customer service.
You demonstrate:
* Integrity, respect, and compassion.
* Strong communication skills and the ability to work with clients who may feel anxious.
* Excellent attention to detail.
* Ability to prioritise tasks and work both independently and within a team.
* Adaptability and willingness to assist during peak workload periods.
Key Selection Criteria
Essential
* Experience using databases or health records systems, including Microsoft 365.
* Previous experience working with client records and filing systems.
* Reception experience with high personal and telephone contact.
* Strong attention to detail and organisational skills.
* Excellent interpersonal and communication skills.
* Commitment to client privacy and confidentiality.
* Demonstrated interest in women's health.
* Flexibility to work additional hours during busy periods (e.g. Mobile Screening Service).
Desirable
* Experience in a quality assurance environment.
* Audio/Dictaphone typing experience.
* Strong English spelling and comprehension.
Benefits
* Salary packaging up to $9,000 per annum.
* Meals/Entertainment benefit up to $2,650 per annum.
* Encouragement for professional development and ongoing education.
* A range of social club activities, discounts and diverse workplace activities.
* Free access to our Staff Wellbeing Centre offering health education and wellbeing.
* Access to discounted gym membership and fitness services through Fitness Passport Services.
About us
Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours we can make the most of what Gippsland has to offer.
LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.
Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.
Diversity and inclusion
We embrace workforce diversity and actively encourage applications from across our community, including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: ***************@lrh.com.au
How to apply
Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.
Applications close: 11 December 2025
Before commencement, the successful applicant will
Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.
Contact Maddison Grinstead-Jones, Breastscreen Data Manager via email: ***************@lrh.com.au for a confidential discussion.
#J-18808-Ljbffr