Job Description:
We are seeking a highly skilled and motivated individual to join our team as a Community & Concierge Lead. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships.
The Opportunity:
* To lead a team of service experts and provide exceptional concierge services to customers.
* To develop and nurture relationships with our customer partners and ensure that all concierge services meet premium-grade standards.
* To identify and establish partnerships that benefit our customers while promoting their products and services.
* To deliver extraordinary results and consistently exceed expectations.
* To support and deliver engaging customer events throughout the year, fostering a sense of community within the asset.
* To oversee the day-to-day operation and maintenance of customer service standards, including concierge services in the lobby and end-of-trip facilities.
* To collaborate closely with the property team and asset owners to understand and communicate the customer's requirements.
Responsibilities:
* Develop and maintain relationships with customers and stakeholders.
* Provide exceptional concierge services and recommendations.
* Lead and train a team of service experts.
* Schedule and deliver customer events.
* Maintain high-quality customer service standards.
* Collaborate with internal teams to achieve business objectives.
What You'll Bring:
* A minimum of 2 years' experience in a customer-facing role.
* A natural talent for connecting with people from diverse backgrounds.
* Motivation driven by establishing authentic connections and nurturing relationships.
Benefits:
* A competitive salary that exceeds industry standards.
* A Monday to Friday schedule with shifts between 7 am and 7 pm.
* Paid time off on public holidays.
* An outstanding reward and recognition program.
* A hassle-free wardrobe and convenient dry-cleaning services.
* Career advancement opportunities.