The Opportunity
As a Library Experience Officer, you are part of the Library's Frontline Services team, ensuring welcoming and inclusive spaces and services for Monash students, staff, Alumni, and visitors during the day, afternoon, night and weekends. You will provide excellent customer service, supporting access to Library print and online collection, solving and reporting facilities issues, and ensuring that spaces are safe for everyone and well-maintained. You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations.
This role requires the ability to work flexibly on rostered shifts on weekdays between 7:45am to midnight to support the service delivery needs of the Library. Please see the following document for details. Library Experience Officer Schedule and FAQs
The role includes:
* Ensuring the libraries are welcoming and safe spaces
* Monitoring and responding to reports of building and maintenance faults
* Providing general direction to Library Experience Assistants, particularly on weekends and evenings
* Collaborating with other library colleagues, to the design, delivery, and evaluation of user experience programs supporting inclusion and belonging in the Library
* Responding to, answering, and referring enquiries from library users
About Monash University
At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please submit a current copy of your resume along with a cover letter of no more than 2 pages, in which you outline how you meet the key selection criteria.
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr- in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Mayssa Matley, Services and Spaces Team Leader, ph
Position Description: Library Experience Officer
Applications Close: Thursday 11th December 2025, 11:55pm AEDT
Supporting a diverse workforce