Responsibility:
- Day to day shift planning for 24X7 hours supports
- Distribution of tickets based on availability and expertise
- Manage seasonal/incidental spikes by allocating resources dynamically
- Leave planning and floor management
- Priority ticket management and war-room facilitation
- Provide technology expertise for complex tickets - Troubleshooting, resolution, work
around etc.
- Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews
**Skills**:7-8 Years of experience in:
- Planning, implementing and Managing NOC shifts
- Good Telecommunications network understanding
- Excellent People management skills
- Hands on experience of complex FTTx and HFC access network issues.
- Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLT's,
Nokia NTD's, passive fibre and copper networks, Cisco, Nokia 7x50
- Experience of handling multi-vendor access network.
- Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet),
Netcool & Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools.
- HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820,
CM8200
- Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps,
Splitters, LPI, LPS, Power Block, Coupler etc.)