Responsibilities
Handle incoming calls, orders, inquiries and complaints promptly.
Process orders, invoices and credits accurately.
Provide support to customers, branches and other teams.
Liaise with freight providers and logistics teams.
Manage stock replenishment and back orders.
Ensure timely delivery and order fulfillment.
Data entry and record keeping.
Prepare reports and documentation.
Maintain organized filing systems.
Provide excellent customer service and support.
Work effectively as part of a team.
Follow company policies and procedures.
Qualifications
Experience with export orders.
Previous experience within customer service, call centre or similar role.
Have a strong understanding of customer service principles.
Be self-motivated, quick learner with a can-do attitude.
Have excellent interpersonal, communication skills and attention to detail.
Have excellent computer skills / administrative skills.
Additional Information
As a market leader Sika Australia understands and recognizes the contribution employees make to the success of our business.
In return for your experience and commitment you will be rewarded with
A competitive salary package.
A supportive working environment with a strong positive company culture.
We invest in our employees you will be provided with all relevant training and development.
We thank you in advance for your application however only shortlisted candidates will be contacted.
Applicants must have valid AU working rights.
Successful applicants will be required to undergo a pre-employment medical including a drug and alcohol screen.
Sika Australia is proud to be an equal employment opportunity employer.
We value and seek diversity in our workforce.
Disclaimer Sika Australia does not accept unsolicited agency resumes.
Sika Australia is not responsible for any fees related to unsolicited resumes.
Sika Australia uses artificial intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role.
However we want to stress that AI does not make final decisions or disqualify candidates from consideration.
Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process.
By combining the efficiency of AI with the expertise and judgment of our hiring team we are able to identify top candidates while maintaining a human-centered approach to hiring.
Remote Work
No
Employment Type
Full-time
Key Skills
Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking
Experience
years
Vacancy
1
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