Job Description
The Food and Beverage Sales Coordinator is to provide administrative support to the respective F&B Sales Team Leaders i.e. Assistant Director of F&B, F&B Sales Manager, Assistant F&B Sales Manager and F&B Sales Executive including handling and responding sales enquiries via emails and tele-sales in the absence of the Sales team leaders in a timely manner.
Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.
Primary Responsibilities
- Perform general office duties such as filing, sending emails and making bookings.
- Prepare sales related documents throughout the sales process (e.g,. proposals, contracts)
- Gather materials and assemble information for inquiries about our F&B Outlets.
- Answer guests questions about property facilities/services
- Serve as point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Maintains adequate stock of all sales materials as suited to required quantities.
- Organises and coordinate meetings, conferences and travel arrangements.
Ad-Hoc Projects Champion
- Assists and supports in ad-hoc projects assigned by respective F&B Sales team leaders.
Involvement in Wider Job Function Actions / Relationships
- Participates in training activities to improve knowledge and skills.
- Follows guidelines provided in employee handbook.
- Understands emergency procedures, health and safety requirements.
- Maintains collaborative working relationships with colleagues, supervisors and managers.
- Contributes to the hotel's Corporate Social Responsibility and sustainabilityefforts.
- Upholds the Accor Values in the work nature, increasing stakeholders' interest.
- Performs any other duties and responsibilities that may be assigned.
Qualifications
Candidate Profile
Knowledge and Experience
- Minimum Diploma or equivalent.
- Minimum of 1 year of relevant experience in the hotel industry preferably in Singapore.
- Strong working knowledge of Microsoft Office.
Competencies
- Client / people oriented.
- Displays initiative.
- Committed.
- Team player / builder.
- Reliable.
- Independent.
- Good organisational skills.
- Ability to work under pressure.
- Flexible and adaptable to long working hours.
- Ability to prioritise work tasks and has a sense of urgency.
- IT Savvy and well versed with systems.
Additional Information
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
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