Company: InteleCorp Software (I) Pvt Ltd
Location: Navi Mumbai
No. of Openings: 05
Company Brief:
InteleCorp Software is a technology-driven custom softwaresolutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic businesssolutions.
Job Summary:
We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
Responsibilities:
* Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
* Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
* Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
* Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
* Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
* Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.
* Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.
Requirements:
* Fluent in English (English Medium PrimaryEducation preferred).
Experience:
* A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.
Skills:
* Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
* Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.
* Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
* Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.
Location Requirements:
Location: Must be located in Navi Mumbai or willing to relocate.
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